We all know the stereotypes that are associated with the world of IT: cold, detached, unaffected. Television and movies tend to portray the IT people at a company as antisocial or introverted, not feeling the need to interact with the others around them. But here at Federated Service Solutions, we’re ready to trash these shortsighted stereotypes once and for all.
If there’s one thing you should know about those of us at Federated, it’s that we like to buck the status quo and approach IT services with a refreshing level of friendliness. Thanks to our customer-centric approach, we’re known for more than just our large-scale commercial network deployments and installation excellence. We’re experts at injecting human-based customer service and down-to-earth realness into an industry that’s historically known for cold server rooms and colder demeanors.
One of the many ways we’re delivering hospitality into the vast world of IT is with our On Site IT Support. Unlike those IT companies that show up, offer a quick fix, and get the heck out of there, our On Site IT Support staff can seamlessly integrate into your existing infrastructure, offering a long-term reinforcement solution for all your IT needs.
But it’s more than just our willingness to help that makes our staff so valuable. By pairing their individual expertise with FSS’ nationwide capabilities and resources, your organization can relish the benefits of an in-house employee paired with the capabilities of a sizable company that operates coast to coast — all while alleviating those annoying, typical hiring worries.
Need a boots-on-the-ground perspective? Today, we’re talking with one of our elite-level On Site IT Support personnel, Jason Jones, who’s giving us the dirt on what this high-quality solution looks like in action.
FSS’ On Site IT Support Staff: Up Close & Personal
“I’ve been with Federated since 2019, but I’ve been on site here for 15 years,” explains Jason. “It started basically with supporting the Nortel phone system and running voice and data lines. Since then, we’ve gotten more involved in network troubleshooting and data center support. As holes have developed in this company’s IT group, we’ve helped to fill them in.”
As Jason and his team have become more familiar with their on site company, their responsibilities have expanded to meet their ever-changing needs. It has put him in a unique situation where members of the on site company approach him as an advisor rather than just a managed service provider.
“I’ve been here so long that I almost know more than the people working in the IT department! They’ll come to me to find out where they need to take an issue as a starting point. They’ll say, ‘Jason, this is our issue, we’re not sure if you handle this or we should.'”
Many companies that hire On Site IT Support start with just one project or issue that needs to be addressed and managed — things like running voice and data lines — but after a time, the staff finds so many other areas where Federated can help.
This range of areas that we can assist includes:
- Data Servers
- Network Cabling
- Phone/Voice Services
- Troubleshooting
- Wireless
- Network Device Tracking
- A/V Coordination
- On-Site Point of Contact
- Imaging/Point-of-Sale
And so much more.
The Far-Reaching Benefits of On Site Staff
Yeah, we’ve got someone who’s hands-on, working to fix your IT issues from the inside while leveraging FSS’ growing pool of resources. But there are even more parts of On Site IT Support to get jazzed about. We’re talking about things like accessing a wide range of equipment inventory, reducing the need for tiresome hiring processes and HR red tape, and a knowledgeable and flexible team. Let’s break them down.
Expertise Paired with Certified Specialization
In the information technology industry, expertise reigns supreme. That’s why our On Site IT Support offers up a ton of knowledge and resources related to commercial networks. Some of the qualifications from our On Site IT Support includes:
- BICSI Training
- HIPPA Certification
- IBEW Union
Always-Ready Equipment Access
Federated’s On Site IT Support staff are obviously the stars of this service, but Federated Service Solutions’ nationwide inventory of network equipment and parts really allows them to shine — especially in your business’s time of need.
“We have parts and materials on site so we can respond to something right away,” Jason says, explaining one of the biggest benefits of On Site IT Support. “We’re able to take care of a problem rather than have to quote and wait for the parts to get on site.”
Ownership of Work
While On Site IT Support team members are technically Federated Service Solution employees, it doesn’t take long before they begin to feel like irreplaceable team members within your organization, taking full ownership of their work and individual contributions to your team’s overall success.
“I’ve been here 15 years, so there’s knowledge retention,” explains Jason. “You feel dug in. I’ve heard people say, if you were gone tomorrow, we’d lose so much knowledge.”
Cost Savings + Elimination of Hiring Hurdles
Instead of spending an exorbitant amount of time and resources building out a team of network IT experts (including footing the bill for salaries, benefits, training, equipment, etc.), companies can enlist the help of On Site IT Support staff for a much more cost-effective solution.
→ FSS Pro Tip: Did you know that On Site IT Support can be billed as an operational expense rather than a capital expense on your balance sheet?
On Site Point of Contact + Quick Response Communication
Your business deserves a prompt, complete resolution to IT issues when they inevitably arise. Having an on site point of contact means you have someone to immediately turn to who has prior knowledge of your organization’s needs and may have already dealt with this particular issue in the past. Plus, thanks to their affiliation with Federated’s coast-to-coast network, they can uncover more in-depth solutions on site than an outside firm or regular employee would be able to do — and in a fraction of the time!
Forget making panicked calls to outside IT firms to see who can respond the fastest — your Federated On Site IT Support person is already on it. “The response time is the biggest thing, but the Federated team can also respond quickly,” notes Jason.
Core Business Focus & Scalability
Businesses can save time by not having to learn functional technology and instead use those resources to focus on business growth.
At Federated Service Solutions, our core business focus is IT. Your On Site Support staff is backed by our team, which will provide support in coming up with solutions, management, deployment, and providing additional staff if needed.
Since Jason has been on site for so long, he’s been able to witness the impact of Federated Service Solutions taking over his managed service provider contract. “Federated has given us more freedom to take on extra things and more support,” says Jason. “Instead of just maintaining the status quo, Federated has been pretty encouraging of us to take on additional tasks.”
We also understand that things can ebb and flow in your business, so as your needs grow or shrink, your On Site IT Support usage can adjust accordingly, including adding additional support staff for any major projects or requests.
Flexibility
While there are On Site IT Support staffers like Jason who consider themselves to be integral employees of your organization, we also understand that your business may need a more flexible staffing solution. Say your company just needs an IT expert on site for a day or two a week, with the potential to increase in the future; we can help you determine the exact level of Federated On Site IT Support that feels right for your business at this moment. Without the commitment and resources, hiring in-house entails.
Find Your Ideal Network IT Employee at Federated Service Solutions
Just like Federated Service Solutions’ approach to IT in general, our On Site IT Support will change how your company thinks about IT staffing. Kick out the old-fashioned way of doing business with rigid and locked-in contracts and get flexibility and adaptability for your most valuable resource: your employees.
Want a team without the overhead and resource commitment but that’s committed to going above and beyond for your network? Let’s talk about how FSS On Site IT Support can work for your business.
