Position Title: Regional Project Manager
Location: Hybrid/ remote
Reports To: Division Manager of fssGO
Department: Delivery/Resource Deployment
Job Type: Full Time, Exempt
About Federated Service Solutions:
Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company’s goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting journey towards growth and excellence.
About the Role:
Reporting to the Division Manager of fssGO, the Regional Project Manager is responsible for training new employees in the field and continuing education for existing employees. The RPM will regularly critique installations on site for quality control. Developing a strong relationship with the Technician team will be paramount and while in the field they will be the first escalation point on the project. Overall, the RPM will demonstrate outstanding customer service through high quality craftsmanship and integrity in the work environment.
Responsibilities
- Oversees field training of Technicians to develop a knowledgeable technician pool
- Provides FSS vehicle inspections for compliance and safety
- Reviews deliverables for project quality control
- Lead pilots for complex installs
- Reinforces travel policies to Technicians
- Holds regular status meetings with the team
- Resolves and/or escalates issues in a timely fashion
- Reviews work orders and assesses potential issues
- To continually seek opportunities to increase customer satisfaction and deepen client relationships.
- Attend Project Kick off sites when Customer is attending.
Core Responsibilities on Accountability Chart
- Field documentation verification
- Technician growth and training
- Enforcing Technician process and industry standards
- Ensure a smooth start with new projects and customers
- Quality Assurance for assigned projects
Who we are looking for:
We’re looking for a proactive leader who’s passionate about technician development and operational excellence. You’ll drive hands-on training, ensure adherence to processes and standards, and lead smooth new project kickoffs. Safety is a top priority, and you’ll play a key role in developing toolbox talks and maintaining well-equipped, safe, clean and stocked road-ready vehicles.
Qualifications
- 2-7 years of field operations, project management or technical leadership roles (technology deployment or service industry preferred)
- 2-5 years hands on Technician (telematics preferred)
- Strong understanding of installation standards, field documentation, and quality assurance practices across diverse technologies and verticals.
- Proven ability to lead, mentor, and develop field technicians with a focus on quality, safety, and continuous improvement.
- Excellent interpersonal and communication skills, with the ability to build trust with technicians and clients alike
- PMP, OSHA 30, or relevant technical certifications are a plus; willingness to pursue advanced certifications with company support is expected.
- Willingness to travel regionally for site visits, training, and project oversight.
- Proficiency with project management tools, documentation platforms, and Microsoft Office Suite.
Our Benefits:
- Competitive Compensation
- Remote or Hybrid Positions
- Focus on Culture and Employee Engagement: Emphasizing work-life balance.
- Paid Time Off
- Medical/Dental/Vision Plans: Starting the first of the month following hire date.
- 401(k) + Company Match
- Profit Sharing
- Flexible Schedule
- Life and Disability Insurance
- Employee Discounts, Employee Referral Bonuses
Federated Service Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any legally recognized protected class under federal, state, or local law. To read more about Equal Employment Opportunity (EEO) please visit www.dol.gov